Straight answers
Questions people ask before they start
Plans, team access, currencies, and how to get your supply chain data out. If your question isn't here, we answer email in a few hours, usually from the person who wrote the feature.
How long does supply chain setup take?
Our guided onboarding gets you running in under 15 minutes. Upload your existing POs, invoices and shipping docs as PDFs, with no manual re-entry, and invite your suppliers right away. A single invoice turns into an organized order view in well under a minute; the 15 minutes covers getting your whole operation in.
What happens when the 14-day trial ends?
You can choose $199/month or $1,999/year to keep working in SupplyAutomate. No card is needed to start, so we cannot charge you automatically. Your data remains yours; contact our team for an export if you decide not to subscribe.
Can I work in currencies other than USD?
Yes, every currency is supported. Currency is set per purchase order and per shipment, not globally, so a EUR order to an Italian supplier and a USD quote from the same factory both stay in the currency they were actually agreed in. Totals across a mixed set are reported per currency, so nothing is silently added together at a rate you did not choose.
Do you work outside the US?
Yes. Teams import into Australia, Singapore, the UK, the EU, Canada and beyond. There is no US-only step anywhere in the product. Set your import country, currency and duty defaults in settings, and the landed-cost, duty and freight calculations follow your lane rather than a US one. One exception, and it sits outside the product: our free Import Duty Calculator looks rates up against the US HTS schedule specifically, so it only answers for US-bound shipments.
Does it work with my existing 3PL or warehouse?
Yes. Invite your 3PL provider or internal warehouse team as collaborators on the relevant PO so they can post shipment and inventory updates directly, and you always have the exact landed cost on hand.
What if my suppliers only communicate over WeChat?
That’s exactly what we built this for. Invite your supplier to the relevant PO, where they can share updates and documents directly, so nothing important stays buried in a WeChat thread only you can see.
Is my supplier and financial data secure?
Your data is encrypted in transit and at rest, and it’s never shared with other accounts or used to train models. You control exactly who on your team or extended network can see each order.
Do I need a contract, or can I cancel anytime?
The monthly plan is month-to-month. You can cancel from your account settings at any time, with no calls or retention forms. An annual plan is billed for the year up front; cancellation stops its next renewal.
Can I add my accountant, agent or warehouse team?
Yes. Invite people in your extended operation and control what each collaborator can see or edit per order.
Does this replace my spreadsheets completely?
For purchase orders, supplier communication and shipment tracking, yes. You can still export anything to CSV or Excel whenever you need a spreadsheet view for accounting or one-off analysis.
Is there a mobile app?
SupplyAutomate runs fully in the browser and is optimized for mobile, so you can check shipment status or reply to a supplier thread from your phone without installing anything.
How do I export my supply chain data?
You keep full ownership of your data. Export purchase orders, supplier communications, shipping invoices and landed-cost reports to CSV or Excel at any time for accounting or audit needs.